Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on May 10, 2013, 03:24:05 PM

Title: List objects!
Post by: vjicecool on May 10, 2013, 03:24:05 PM

New to genesys
Why do we use List objects in genesys?

Title: Re: List objects!
Post by: Grand_Master on May 10, 2013, 03:30:25 PM

So that we don't have to hardcode every variable in a strategy.

Title: Re: List objects!
Post by: vjicecool on May 10, 2013, 03:34:16 PM

thanks
can you provide me an example

Title: Re: List objects!
Post by: Grand_Master on May 10, 2013, 03:55:31 PM

Hah.  An example of a list object, or where it could be used?

List objects are an extension of the GetConfigOption function.  If you have multiple business units with unique skills, announcements and variables for each, for instance, but similar callflows, you can assign a "Service" to each per RP and then use a generic strategy that selects the appropriate variables from a relevant list.  The alternative is to have numerous unique strategies - one per business unit - with all these variables defined within them.  Or do DB dips.

To change an announcement, you simply change the list object via CME or GA, rather than editing the strategy or updating the DB.  This has the obvious advantage that it can be performed by almost anyone, and reduces risk significantly.