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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mumtazalam2k on May 14, 2013, 05:24:45 PM

Title: GA Error Msg "No DB Connection..."
Post by: mumtazalam2k on May 14, 2013, 05:24:45 PM

Hi,

I am doing a new install of GVP 8.1 using all in one host/server for testing purposes including the oracle database.
I have successfully installed the framework and management layer components and I am able to successfully start them using Windows Service Manager.
However when I login to GA, it always gives the error message "No DB Connection Check ..." as a pop up after successfully login to GA.
When I try to start any of the GVP services using GA, it always gives error message " No Connection to SCS".
I am unable to see the status of any of the GVP services in GA and even the host status is not showing as UP.

Can anyone point out what am I missing here in my confign?

Thanks
M

Title: Re: GA Error Msg "No DB Connection..."
Post by: cavagnaro on May 14, 2013, 05:48:15 PM

Check deployment guide...it is well very well explained there...

Title: Re: GA Error Msg "No DB Connection..."
Post by: mumtazalam2k on May 14, 2013, 06:00:49 PM

Sure, I will read it again, as yes I have read it to be able to install it.
Appreciate if you can highlight the actual reason that will save me effort which I can spend on configuring the rest of GVP and testing it asap.

Title: Re: GA Error Msg "No DB Connection..."
Post by: bublepaw on May 14, 2013, 07:40:57 PM

You are missing connections. As error messages clearly states it is DB Server and SCS connection

Title: Re: GA Error Msg "No DB Connection..."
Post by: fnunezsa on May 14, 2013, 07:49:48 PM

Please note that 'No DB connection' may also mean that GA is connected to Log DBServer but the DBServer does not have access to the database, e.g. wrong credentials/configuration of the Log DAP.

Title: Re: GA Error Msg "No DB Connection..."
Post by: cavagnaro on May 14, 2013, 09:39:34 PM

GA? No, default application

Title: Re: GA Error Msg "No DB Connection..."
Post by: mumtazalam2k on May 15, 2013, 04:59:27 AM

Hi All,

The issue was with default application object in GA.
As soon as I added all the basic application connections in default application, all my services including host status was UP.

Thks to all for your valuable suggestions.

However I would like to ask if there is any single chapter / reference in Deployment Guide which states that which Application Objects need which connections?

Thanks
M