Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kip1 on May 21, 2013, 12:58:27 PM
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Hi, occasionally I see persons on top of Resources in Objects view area in CCPulse+ 7.5.100.21. Same workspace on different machine with different user with same permissions works fine. Previous CCPulse+ versions acts just the same with this workspace. As far as I was able to check registry values on both PC-s, they were just the same. CCPulse+ Administrator’s Guide and CCPulse+ release notes did not lead me to conclusion. Am I missing something, or this is some usual bug.
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Can you post a screenshot of what you are looking at?
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Please don`t kill me for my drawing skills. [url=https://www.dropbox.com/s/iv167dy9fy70v01/ccp.jpg]https://www.dropbox.com/s/iv167dy9fy70v01/ccp.jpg[/url]
All objects (persons) above Resources should be below it, i think.
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Is your environment Sigle or Multi Tenant?
In the top of the objects list what is shown? What is there?
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CE Type is Single Tenant.
Objects list - [url=https://www.dropbox.com/s/n9npm23v0h1gktx/CCPulse_objects.jpg]https://www.dropbox.com/s/n9npm23v0h1gktx/CCPulse_objects.jpg[/url]
Persons
Group of Places (IVR channels) under Places
RPs + some Virtual Queues under Switches
Some Calling lists under Outbound
Scripts
I am sure that some change triggered this strange behavior, but i can not recall what. ???
Update - 19.06.2013 (After a lot of experiments)
Threshold AgentLoggedOut with Hide action applied is the reason for this behavior. Very strange, since this is a standard threshold and can be found on p. 53 - CCPulse+—Administrator’s Guide 7.x (72rt_ad_ccpulse+.pdf). If someone is on 8.x, please test when possible, to see if there is the same. Or I will post after 2-3 months when our migration is done.