Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alamitab on May 21, 2013, 01:36:48 PM

Title: Genesys Interaction Workspace - configuring wrap-up
Post by: alamitab on May 21, 2013, 01:36:48 PM

Hello guys !

Someone know, how can be configred after call work (wrap-up) from Genesys Interaction Workspace (Genesys Desktop) options?

ex. after the agent releases the call taked with GIW , the state of the agent should be "after call work" for configured time (this configured time set into the Agent Desktop application)


Regards.

Title: Re: Genesys Interaction Workspace - configuring wrap-up
Post by: Kubig on May 21, 2013, 01:43:05 PM

Wrap-up is configured on DN object level, not at IWS object. Please, read the doc before post topic

Title: Re: Genesys Interaction Workspace - configuring wrap-up
Post by: alamitab on May 21, 2013, 01:44:22 PM

already done, but i still hope.... : )

thanks anyway.