Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ali on May 22, 2013, 11:07:53 AM

Title: GAD -- Screen Pop-Up
Post by: Ali on May 22, 2013, 11:07:53 AM

Dear All,

I am a newbie to GAD. Could you please guide me basically how to implement screen pop-up on EventRinging with GAD?

[b]Second question[/b]:

We operate Genesys Framework 7.6 and we are planning to upgrade our systems to 8.1. So, will it be necessary to change our GAD interfaces?

Cheers,

Ali

Title: Re: GAD -- Screen Pop-Up
Post by: Steve on May 22, 2013, 12:17:27 PM

The best way is to read the documentation.

The easy way is to ask here, and I've fallen for it  :-[

Set "show-on-ringing" to true in the voice section.

Title: Re: GAD -- Screen Pop-Up
Post by: Ali on May 22, 2013, 01:03:29 PM

Thank you, Steve.

Title: Re: GAD -- Screen Pop-Up
Post by: Kubig on May 22, 2013, 01:41:13 PM

GAD is supported for release 8.1 too

Title: Re: GAD -- Screen Pop-Up
Post by: Ali on May 23, 2013, 04:37:05 AM

Kubig,

We are operating Version 7.6. Is it also necessary to upgrade our GAD, or does the present one work properly with 8.1?

Title: Re: GAD -- Screen Pop-Up
Post by: Grand_Master on May 23, 2013, 05:06:28 AM

There is no GAD 8.x.  It works fine within the 8.x framework.

Title: Re: GAD -- Screen Pop-Up
Post by: Ali on May 23, 2013, 05:08:41 AM

Thank you, Grand.