Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aakarach on May 22, 2013, 06:59:15 PM

Title: post chat survey
Post by: aakarach on May 22, 2013, 06:59:15 PM

can some one tell me where the post chat survey is stored?  I can see the it being attached to the IXN server but I need to know where it is being stored UCS ETC.

thanks

Title: Re: post chat survey
Post by: René on May 24, 2013, 01:07:10 PM

Post chat survey are not automatically stored in UCS! It is possible to store these in UCS but it's necessary to write code Java/.NET code that will do it.

R.

Title: Re: post chat survey
Post by: cavagnaro on May 24, 2013, 01:19:36 PM

Is this a new product or just an strategy?

Title: Re: post chat survey
Post by: René on May 29, 2013, 07:26:02 AM

Hi Cav,

It is a feature of Web API. You can find more details in Web API Developer's Guide.

R.

Title: Re: post chat survey
Post by: cavagnaro on May 29, 2013, 02:31:39 PM

Nice Rene thanks will check it

Title: Re: post chat survey
Post by: Scottyjohn on June 17, 2013, 09:00:43 AM

The post chat survey from the chat samples in WebAPIServer are stored in the Interaction Database in the INTERACTIONS table.  Just look at the FLEXIBLE_PROPERTIES field, albeit in a slightly strange format.

Hope this helps