Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Andrei Stanciu on May 28, 2013, 01:26:28 PM

Title: Change the default font Interaction Workspace (iWS)
Post by: Andrei Stanciu on May 28, 2013, 01:26:28 PM

Hello Genesys experts,

Has anyone tried changing the default font for outbound e-mails / Reply in Interaction Workspace?
I tried the wiki and could not find the parameter responsible. I see that now the outbound e-mails are sent with the default Segoe UI 9 and we want to change it by default to Arial 10.

Thank you!

Title: Re: Change the default font Interaction Workspace (iWS)
Post by: Kubig on May 28, 2013, 02:10:13 PM

You can choose from installed fonts - Font--Select one of your installed fonts from the Font drop-down list on email window. So, you have to read better the doc or you was not looking good for.

Title: Re: Change the default font Interaction Workspace (iWS)
Post by: Andrei Stanciu on June 03, 2013, 11:48:31 AM

[quote author=Kubig link=topic=7833.msg34128#msg34128 date=1369750213]
You can choose from installed fonts - Font--Select one of your installed fonts from the Font drop-down list on email window. So, you have to read better the doc or you was not looking good for.
[/quote]
Hello,


It's not this that i am talking about. I am talking about the font that is used in sending e-mails by default. In the main time i have found out that we can set a parameter in the Annex of the Person (Agent) and it sets the favorite font for sending e-mails:
- email.last-font-family : Arial, Tahoma etc
- email.last-font-size: the size [b]in Pixels[/b].

For me, it is clear, you can close this topic.

Title: Re: Change the default font Interaction Workspace (iWS)
Post by: Kubig on June 03, 2013, 02:21:12 PM

It is not system level, only on person level.