Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 06, 2013, 01:27:53 AM

Title: Simulator Toolkit ACW
Post by: cavagnaro on June 06, 2013, 01:27:53 AM

Hi guys,
I'm playing with this simulator for a small lab for me and having a question...already have IWS working with it, Inbound so far seems to work, and now deploying Outbound it works fine except for the fact that I can't put the agent in ACW  (After Call Work/Wrapup) after he releases the call and therefore can't reschedule, update or add new results...
Any idea how to?
On the annex tab of the switch I put:

5000-5009,autoanswer,postready off

Where 5000 is the ACD Postion and Agent login used, autoanswer doesn't work neither and less the postready off option...

Using Generic TServer

Thanks!

Title: Re: Simulator Toolkit ACW
Post by: Flávio on July 30, 2013, 09:30:21 PM

Sup Cavag,

are you using a PBX simulator?

when working with Avaya we need to set the ACW in the ACDQueue with the same value as in the PBX.

did you set the cti-protocol-mode = generic in the switch properties?

cheers,

Title: Re: Simulator Toolkit ACW
Post by: cavagnaro on July 30, 2013, 10:44:19 PM

Hey Flavio,
Not using Avaya, just generic one.
Yes, i did change the protocol to generic, in that way it began to work.

Will try the ACW on the ACDQueue, however I think already tried but will do again

Thanks!