Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 07, 2013, 08:20:51 AM

Title: Workspace Not Refreshing Outbound Campaigns
Post by: PFCCWA on June 07, 2013, 08:20:51 AM

Hello,

For anyone using Interaction Workspace..
Has anyone experienced an issue where agents cannot access a new calling list that has been added to a campaign, or one that has been amended whilst they are logged in?
They have to log off (workspace) then back in again to force the campaign/list to be refreshed.
For preview dialling agents, they cannot access the new list.
For progressive/predictive agents, they cannot see any data in the screenpop after the list has been changed or new one added.
We are using Workspace 8.1.4

thanks.

Title: Re: Workspace Not Refreshing Outbound Campaigns
Post by: Kubig on June 07, 2013, 10:20:06 AM

I newer saw this behavior, but I will do a test with 8.1.4 for wonder, if the issue is in IWS core or may be in your env.

Title: Re: Workspace Not Refreshing Outbound Campaigns
Post by: Flávio on July 30, 2013, 09:22:49 PM

Hi, do you have any kind of error message?

Title: Re: Workspace Not Refreshing Outbound Campaigns
Post by: smile on August 02, 2013, 12:14:51 PM

never faced with such symptoms. have you check attached data?

Title: Re: Workspace Not Refreshing Outbound Campaigns
Post by: PFCCWA on August 15, 2013, 10:25:09 AM

genesys have acknowledged this as a bug and will apply a fix at next release.