Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yaredsha on June 10, 2013, 03:22:26 PM

Title: IWS Customization - Hide/Remove Consultation Button
Post by: yaredsha on June 10, 2013, 03:22:26 PM

Hi,

can someone tell me what is the best way to remove/hide the consultation button on the Team-communication window?

[img]http://www5.picturepush.com/photo/a/13286033/img/13286033.png[/img]

Thanks.

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: cavagnaro on June 10, 2013, 04:20:39 PM

Don't remember but maybe on the Roles itself there is an option to doesn't allow it

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: yaredsha on June 10, 2013, 06:01:08 PM

This was also what I expected but unfortunately it seems there is no Role to enable/disable parts of the team communicator functionality, i.e. in this case consultation. There is only "Team Communicator - Can Use" Role, with which it is possible to enable/disable the whole team communicator functionality (both transfer and consultation) but not part of it. May be there is a programmatic way of simply removing a button.

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: Timur Karimov on June 16, 2013, 09:22:17 PM

Hi there
you can't change standart feature button by role. It's can be made only by rewriten toolbar by you one code.
WBR Tim

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: cavagnaro on June 16, 2013, 10:14:29 PM

Not trying to change the button behaviour, just hide it...by roles was logic as it can disallow as well other buttons

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: yaredsha on June 17, 2013, 09:25:25 AM

Thanks guys,

I ended up replacing the view with my own view. That means, I also had to replace the "done" button and its functionality. Somehow too much effort for being able to just hide a button.

Title: Re: IWS Customization - Hide/Remove Consultation Button
Post by: Timur Karimov on June 17, 2013, 12:03:29 PM

Sorry Cav, but if you disallow it by role  - button will be still show in toolbar