Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 19, 2013, 09:35:12 AM

Title: Which Agent Desktop?
Post by: PFCCWA on June 19, 2013, 09:35:12 AM

Which agent desktop is everyone using?
Feel free to mention the end point.
We are using GAD 7.6, with counterpath bria but thinking about moving to workspace.
The 7.6 suite is next in line to be EOL anyway, be the announcement this year or the next...

Title: Re: Which Agent Desktop?
Post by: cavagnaro on June 19, 2013, 04:49:45 PM

Totally depends on customer needs. I have those 3 deployed and customzed. IWS not much as GAD but going with it as an exe is much faster than a browser

Title: Re: Which Agent Desktop?
Post by: Timur Karimov on June 20, 2013, 11:25:21 AM

Have 2 running project with migrate procedure from GAD to IWS. So i vote for IWS =)

Title: Re: Which Agent Desktop?
Post by: Tambo on June 25, 2013, 09:36:28 PM

GAD on 7.6 but still not happy with population times, better network helps but not great