Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G3n35Y5 on June 20, 2013, 09:20:31 AM

Title: Statistic Main Mask - Verification failed
Post by: G3n35Y5 on June 20, 2013, 09:20:31 AM

Hi,

I have created a statistic for multimedia agents which captures the not ready reason code with which an agent is logged in. The values being captured by the statistic are correct. I have observed that The Main Mask: NotReadyForNextCall shows verification failed. Does anyone know what could be possible reason?

Title: Re: Statistic Main Mask - Verification failed
Post by: G3n35Y5 on July 23, 2013, 08:37:35 AM

Hi All,

Can anyone please help me on same? For Main Mask I am getting Verification failed for both real time as well as historical reports. CCPulse is displaying values of statistic for real time reports while is it showing n/a for historical reports. I checked CCPulse help file and here is what I got: "The Verification column contains one or more messages that refer to the statistical parameter that lies in that row. Following is the definition given for Failed verification:
Failed -  The value in the associated row is incorrect."

Title: Re: Statistic Main Mask - Verification failed
Post by: Kubig on July 23, 2013, 09:19:25 AM

And without filter the stat is working properly?

Title: Re: Statistic Main Mask - Verification failed
Post by: G3n35Y5 on July 23, 2013, 02:00:59 PM

This issue is being faced without filter too.

Title: Re: Statistic Main Mask - Verification failed
Post by: cavagnaro on July 23, 2013, 03:41:20 PM

Check statServer logs
Check ODS logs