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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysuser123 on June 26, 2013, 04:58:10 PM

Title: SIP server error - default port 5060
Post by: genesysuser123 on June 26, 2013, 04:58:10 PM

hi all,

We are implementing SIP solution and migrating away from TDM. The Gateway to SIP server connection looks good and SIP trunks are setup correctly. But - when the SIP server is connected with URS through the default port- 5060 we see the error below indicating all messaging on that port is being parsed as SIP message rather than iscc. is there any other setting we need to include ?  we tried with a different port too ( not using default tcp/udp port) but had the same error.

": ERROR - Unable to parse SIP message: error 2 (Start line parse failed: either it is not a SIP packet, or it is not a beginning of SIP packet)"


thanks.

Title: Re: SIP server error - default port 5060
Post by: René on June 26, 2013, 05:44:22 PM

Hi,

Your configuration is not correct. Application (TLib) port is specified on Server tab of SIP Server application while SIP port is defined in the 'sip-port' option in TServer section on Options tab. You cannot specify the same port for both TLib and SIP protocols.

R.

Title: Re: SIP server error - default port 5060
Post by: genesysuser123 on June 27, 2013, 02:26:19 AM

Thanks Rene. That fixed the issue. We had missed that config.