Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Bob on January 01, 1970, 12:00:00 AM

Title: Outbound
Post by: Bob on January 01, 1970, 12:00:00 AM

When I define campaign for agent group I see total agent=0 (when campaign is working group consists in fact of 50 agents. Does anybody have the same problem?

Title: Outbound
Post by: Ritchie on January 01, 1970, 12:00:00 AM

I presume you are seeing this in the OCS log file? If so, it is refering to logged in agents, nots agent in a group.