Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on July 05, 2013, 05:23:55 PM

Title: GVP8 Reporting
Post by: cavagnaro on July 05, 2013, 05:23:55 PM

Hi guys,
Just willing to know your methods here...
How do you prefer to get GVP8 reports? I mean, GVP8 Reporting does CDR and by App but when customer wants real business reports you go with CCA or build your own methods? And why?

Thanks!

Title: Re: GVP8 Reporting
Post by: Kubig on July 08, 2013, 07:14:09 AM

Hi cav,

all depends on customer need, but in general I prefer three ways for GVP reporting in release 8.1 :

[list]
[li]GVP Reporting Server.Providing WS for custom app, has integration with GA, etc[/li]
[li]Own reporting within IVR app. Like a counter in vxml scripts[/li]
[li]CCA reporting, gets via HTTP interface of URS from vxml scripts[/li]
[/list]

the order is not important.

Title: Re: GVP8 Reporting
Post by: smile on July 09, 2013, 09:46:26 AM

Kubig, could you say a bit more about last item?

Title: Re: GVP8 Reporting
Post by: cavagnaro on July 09, 2013, 04:33:31 PM

I think he means that StatServer will know KVPs from GVP too, so as usual you do a filter and on GVP attaching values like option=3, customer=GOLD and so on, so you have ENTERED_GOLD, ENTERED_SILVER, ENTERED_OPT4, ENTERED_OPT2, etc ect ect