Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: L3ARBI on July 19, 2013, 10:23:26 AM
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Hi all ,
just i have to follow all instruction described (http://www.sggu.com/smf/index.php/topic,7360.msg31463.html#msg31463) but whitout success.
caller can't not hear ringback when a call was distributed to agent.
this my configuration :
GVP : Rousources manager 8.1.502.86 +Mediaserver 8.1.504.86
SIP SERVER 8.1.00.1.17
OPTION OF SIP SERVER :
ring-tone = music/ringback (with ringback.wav in folder music for mediaserver)
sip-treatment-continuos=false
sip-ring-tone-mode=1
and On the Trunk DN, in the Annex tab :
ring-tone-make-call = true
sip-ring-tone-mode = 1
refer-enabled = false
end point i use alcatel4018 with sip mode
also aleardy with sip-treatment-continuos=true to hear last annocement not working.
Tnx
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Try to use latest SIP. I am using SIP 8.1.100.78 and all works fine, the ring_back is correctly played to the caller. Configuration is same as you, only my ring-tone value is "music/ring_back"
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mine too but with ring-tone = music/ringtone.wav
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hi
i just forget "_" in my description.
Tnx
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So, try to use latest version of SIP (R8.1.1). As I wrote ring-back func works fine on this version. Your configuration seems properly.
In additional, I think that your configuration on TrunkDN level is incorrect and unnecessary. Set this on application and agent DN level.
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Hi,
tnx for your reply, but i havan't acces to download this version from genesys web site , can you upload it or give link to download if possible.
Tnx
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No we can't.
Contact your Genesys support.
You need an active support contract.
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What endpoint are you using? Play the ringtone from agent side.
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Hi,
im using ip-phone alcatel 4018 sip
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Hi ,
after a test with 2 version of sip server , i thk the problem is with the end phone (Alcatel 4018 EE SIP ) because with soft phone (xlite
,3CX ) i can hear ring back tone, but what i m not understand is why without treatment in the strategy the ring back work with this end phone (Alcatel).
any one have explication?
tnx
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hi
for your information ,i forget one thing for integration 4008/4018 alcatel we need two things :
1. DN should be configured in CME with Annex tab -> Tserver section
sip-cti-control=hold,talk
2. Minimum Binary required for the phone is V2.10.60
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Are you hearing ringback.wav or the xlite/3cx ringtone?
As stated earlier, you need to upgrade SIPS to a newer version. There are multiple fixes for ringback issues.
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Hi ,
with treatment in the strategy and if i use soft phone behind a GAD (end user) i can hear ring_back that i m specify in music folder.
when i use alcatel phone noting just silence.
but just my remarque is when there is no treatment in the strategy i hear tone (not specific ring_back )
just for upgrade i have probleme with my support account , so i cant to do it,
TNX
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hI
I forget other thing that is working without any problem with softphone. i can hear ring back .
is a problem in sip server or end phone i don't know?
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Hi,
i used the last version of sip server (IP_TSrvSIP_8110078b1) but without result , the same prob , any one have idea ?
Tnx
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HI ,
just i have note a difference bettwen two flow :
for working flow : soft phone log
--- Ringing ---
+++ Post-event +++
Type EventRinging
Devices: <2022/2022> <2021/2021> <5000/5000>
Calls: 1/0085022fd453b001/1.2f57810/c:2/r:3 0/none
Parties: D2022/2022.2f8de98-2f57810:1/l:2/r:0/Alerting,DNull,Destination
D2021/2021.2f57c08-2f57810:1/l:1/r:0/Dialing,Active,Origination
none
Cause: Distributed/38, Info: 0
Call type: Internal/1
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
--- Post-event ---
15:07:59.296 --- CIFace::Event ---
15:07:59.296:(1) SIPTR(15): complete
15:07:59.296:(1) SIPTR(14): Step 0 - SipTransactionTransferCall(15) complete
[glow=red,2,300][b]15:07:59.296:(1) SIPTR(14): Begin step 1 - SipTransactionConnectMediaService(16)[/b][/glow]
15:07:59.296 SIPCONN(Treatment): set monitor 02f8ac88, 02f65c70
15:07:59.296 SIPCONN(2021): re-invite-connected
15:07:59.296 -- deleted: CRequest@2f4db00 RequestApplyTreatment-UniversalRoutingServer[468]/10
15:07:59.296 SIPCONN(Treatment): re-invite-null
15:07:59.296 SIPCONN(Treatment): GetOffer
15:07:59.296 SIPCONN(Treatment): GetOffer::SendInvite
15:07:59.296:(1) SipDialog: set monitor 02f8acfc
15:07:59.296 SIPCONN(Treatment): main dialog 0 created
15:07:59.312 SIPCONN(Treatment): Local contact: '<sip:2021@10.10.10.1:5060>'
15:07:59.312 SIPCONN(Treatment): InitiateDialog: preparing a 3pcc request
15:07:59.312:(1) SIPDLG[12]: register TRN[24]
15:07:59.312:(1) SIPDLG[12]: TRN[24] flags set to 0x6
15:07:59.312:(1) Sending [440,UDP] 661 bytes to 10.10.10.1:5070 >>>>>
INVITE sip:annc@10.10.10.1:5070;play=music/ring_back SIP/2.0
From: sip:2021@10.10.10.1:5060;tag=554C4CA3-CD9D-4069-9541-CD6FD051DFD3-13
To: <sip:annc@10.10.10.1:5070;play=music/ring_back>
Call-ID: 7B2B115B-23A7-4FE3-A555-2A9CB9DF9D04-4@10.10.10.1
for the prob : alcatel end Point log
--- Ringing ---
+++ Post-event +++
Type EventRinging
Devices: <2020/2020> <2021/2021> <5000/5000>
Calls: 2/0085022fd453b002/2.2f498b8/c:2/r:3 0/none
Parties: D2020/2020.2f70eb0-2f498b8:1/l:2/r:0/Alerting,DNull,Destination
D2021/2021.2f8de98-2f498b8:1/l:1/r:0/Dialing,Active,Origination
none
Cause: Distributed/38, Info: 0
Call type: Internal/1
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
--- Post-event ---
15:28:23.546 --- CIFace::Event ---
15:28:23.546:(1) SIPTR(32): complete
15:28:23.546:(1) SIPTR(31): Step 0 - SipTransactionTransferCall(32) complete
[glow=red,2,300][b]15:28:23.546:(1) SIPTR(31): Begin step 1 - SipTransactionConnectCompleteAnswer(33)[/b][/glow]
15:28:23.546 SIPCONN(2020): re-invite-calling
15:28:23.546 SIPCONN(2021): re-invite-connected
15:28:23.546 -- deleted: CRequest@2f4db00 RequestApplyTreatment-UniversalRoutingServer[468]/15
15:28:23.546 SIPCONN(2020): GetOffer
15:28:23.546 SIPCONN(2020): GetOffer::ReturnOffer
15:28:23.546 SIPCONN(2020): NotifyOnOffer
15:28:23.546 SIPCONN(2021): SendOffer
15:28:23.546 SIPCONN(2021): SendOffer::ReInvite
15:28:23.546:(1) add party '2021' state
15:28:23.546:(1) SIPDLG[13]: register TRN[61]
15:28:23.546:(1) SIPDLG[13]: TRN[61] flags set to 0x6
15:28:23.546:(1) Sending [440,UDP] 971 bytes to 10.10.10.11:2603 >>>>>
INVITE sip:2021@10.10.10.11:2603;rinstance=d3befda5553a57ee SIP/2.0
From: <sip:5000@10.10.10.1:5060>;tag=554C4CA3-CD9D-4069-9541-CD6FD051DFD3-24
To: "Elhajjami"<sip:2021@10.10.10.1:5060>;tag=e76bd042
Call-ID: ZDA3ZDZlZGFhNjgyNmVmOTU0MjUwYzM4Yjc2NjliOTU
15:07:59.296:(1) SIPTR(14): Begin step 1 - SipTransactionConnectMediaService(16) ? for soft phone
15:28:23.546:(1) SIPTR(31): Begin step 1 - SipTransactionConnectCompleteAnswer(33) ? alcatel and point
any idea ?