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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Retry on August 16, 2013, 03:11:46 PM

Title: Filter for historical stat in DMA. nested userdata.
Post by: Retry on August 16, 2013, 03:11:46 PM

Hi! Please, help me.

In logs my email server attached userdata:
 
UserData=
    [
  VBR=
        [
          HJ_ID="54"
          HJ_OKME="B12"
        ]
    ]

How do i make the filter in DMA, if VBR [HJ_ID="54"].

PairExist ("VBR.HJ_ID","54") - not work.

Title: Re: Filter for historical stat in DMA. nested userdata.
Post by: cavagnaro on August 16, 2013, 03:48:11 PM

What is VBR?
Check IXN logs

Title: Re: Filter for historical stat in DMA. nested userdata.
Post by: Retry on August 17, 2013, 04:09:55 AM

[quote author=cavagnaro link=topic=7956.msg34909#msg34909 date=1376668091]
What is VBR?
Check IXN logs
[/quote]
"VBR" - customer attach data, add in strategy . is attaching several Key-Value Pairs attribute UserData or MultiAttach objects (I don't see a strategy). In Interactin logs no kvpair "VBR", only Email logs.

Title: Re: Filter for historical stat in DMA. nested userdata.
Post by: cavagnaro on August 17, 2013, 07:28:25 PM

Then check URS logs and enable full verbosity

Title: Re: Filter for historical stat in DMA. nested userdata.
Post by: Retry on August 18, 2013, 04:34:19 AM

[quote author=cavagnaro link=topic=7956.msg34916#msg34916 date=1376767705]
Then check URS logs and enable full verbosity
[/quote]

Yes. logs URS:

received from 75846(Interaction)server-mcr:3040(fd=) message EventRouteRequest
AttributeExtensions [64] 00 00 00 00..
'STRATEGY_ID' 'EMAIL_Routing'
AttributeUserData [2323] 00 76 02 00..
                      ............
'VBR'(list) 'HJ_ID' '54'
                'HJ_OKME' 'B12'
                      ......................