Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mdewhurstuk@gmail.com on August 19, 2013, 03:27:20 PM

Title: User Data
Post by: mdewhurstuk@gmail.com on August 19, 2013, 03:27:20 PM

Hey just a quick questions as i seem to be missing something.

I have a routing strategy which adds the following User Data.

Multi Attach Properties

ACT_TOPIC = strTopic (which = TO_AGENT)

For my test call the ACT_TOPIC = TO_AGENT as shown below.

received from 65201(TServerIVR_MIL)bolt:4551(fd=) message EventReleased
AttributeCallState 5
AttributeCallType 2
AttributeThisDN '393501'
AttributeThisDNRole 2
AttributeThisQueue '393501'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN 'CCM::3000'
AttributeLastTransferOrigDN '3000'
AttributeLastTransferConnID 0160023077a18096
AttributeLastTransferHomeLocation 'TServer_CCM_8@CCM'
AttributeFirstTransferOrigDN '3000'
AttributeFirstTransferConnID 0160023077a18096
AttributeFirstTransferHomeLocation 'TServer_CCM_8@CCM'
AttributeANI '27527111'
AttributeDNIS '393501'
AttributeUserData [2195] 00 48 00 00..
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RTargetRequested' '?:KNO = 1 |  MIL = 1 |  SVQ = 1 |  CVT= 1 & NL=1 & TO_AGENT>=1  & TO_AGENT <=10 & PRIORITY=1'
'PegAG?:KNO = 1 |  MIL = 1 |  SVQ = 1 |  CVT= 1 & NL=1 & TO_AGENT>=1  & TO_AGENT <=10 & PRIORITY=1' 1
'ACT_LANGUAGE' 'NL'
'ACT_LOCATION' 'KNO | MIL | SVQ | CVT'
'ACT_REGION' ''
'ACT_TOPIC' 'TO_AGENT'
'ACT_TARGET' 'T1'

I now have a filter in CCP = (PairExists("ACT_TOPIC", "TO_AGENT"))

However it never works when I apply the filter in CCP. If I use a stat CallEntered without this filter I get a Value 1 but with this filter I am getting always 0. Am I missing something here ?

Title: Re: User Data
Post by: cavagnaro on August 19, 2013, 04:55:55 PM

Well i doubt you can do a filter if on the Event CallEntered the UData doesn't exist.
Flow would be something like:

CallEntered
CallQueued
EventUpdateAttachData
CallReleased

So you can see just by logic that if you do a filter on an event that doesn't has yet the KVPs will fail obviously. Try to use other event or try to do another transfer to another RP so then you can capture your entered data as well.

Title: Re: User Data
Post by: mdewhurstuk@gmail.com on August 20, 2013, 10:58:50 AM

Ok i got it working i moved the KVP update to before targetting the Agent

TKs