Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dazlancs on August 21, 2013, 01:57:19 AM

Title: Audible alerts on CC Pulse
Post by: dazlancs on August 21, 2013, 01:57:19 AM

Hi all,

I want to have CC Pulse make an audible alarm when i have 1 or more calls queuing with a repeat every 30 seconds until answered. Can anyone advise on how to do this as i have no clue.

Thanks,
Darren

Title: Re: Audible alerts on CC Pulse
Post by: Tambo on August 21, 2013, 10:28:31 AM

there are plenty of threads for this one

Title: Re: Audible alerts on CC Pulse
Post by: Flávio on October 01, 2013, 11:06:00 AM

You must create a Action (WAV/AudioAlert) then associate with your Threshold.

simple as that, CCPulse have it.