Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: frosm on August 22, 2013, 08:35:00 AM

Title: Redirect call after agent hangup
Post by: frosm on August 22, 2013, 08:35:00 AM

Hi,

Does anyone know if it's possible to redirect a call after the Agent has hung up - so that it could be passed onto another team automatically?

TIA

Title: Re: Redirect call after agent hangup
Post by: Tambo on August 22, 2013, 01:45:33 PM

There's a thread on the next page  ??? ??? ???

Title: Re: Redirect call after agent hangup
Post by: Pranpong.S on September 04, 2013, 05:25:25 PM

[quote author=frosm link=topic=7962.msg34938#msg34938 date=1377160500]
Hi,

Does anyone know if it's possible to redirect a call after the Agent has hung up - so that it could be passed onto another team automatically?

TIA
[/quote]

It possible if agent registering with SIPServer. That using for customer survey. But I ldo not remember the option name. Please find the SIP Document or Released Note and search with "Survey" key word.