Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on September 13, 2013, 01:04:10 PM

Title: SIP Max-forwards
Post by: dnib on September 13, 2013, 01:04:10 PM

Hi ,

I need your help.
I need to do a TRoute inside a strategy to send the call to an external destination. The problem is that the destination is several sip hops away and I get a "SIP/2.0 483 Too Many Hops" error message.

The root cause is that when issuing the TRoute , the SIP Server is sending an INVITE message with a Max-forwards value of 9.

I've search the docs and there is no option to send this. There is only the oos-options-max-forwards option which sets the Max-forwards value, but just for the SIP OPTIONS messages.


Any ideeas on how to incres the value of max-forwards?


Thank you,
DB

Title: Re: SIP Max-forwards
Post by: dnib on September 13, 2013, 01:41:10 PM

Solution:

You can add a Section in SIP Server named like the sip message you want to modify containing the parameters you want to add or edit:

INVITE/Max-Forwards=70

Now SIP INVITE messages sent from SIP Server have the parameter Max-Forwards:70

Title: Re: SIP Max-forwards
Post by: Kubig on September 13, 2013, 01:51:57 PM

Nice  :-) Could you, please,tell us where you found out that this settings works and is correctly? I have tried to read doc quickly and found anything about similiar topic.