Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on September 13, 2013, 06:10:36 PM

Title: GAD From Adress Drop down
Post by: gzooby on September 13, 2013, 06:10:36 PM

I have defined a pop client and smtp client in email server and it`s working fine. However, I need, when agents answering an email interaction to have 2 addresses in FROM drop down list, but both using the same pop- client

My pop and smtp client address : callcenter@anda.com.uy

But I want to have an additional address for the agents to have in GAD , noreply@anda.com.uy so if they dont want the clients to reply them.

Is this possible??

Thanks!!!

Title: Re: GAD From Adress Drop down
Post by: cavagnaro on September 13, 2013, 07:33:53 PM

If not wrong you can add it under Business Attributes. Not in my head right now the name but on GAD deployment is a reference.

Title: Re: GAD From Adress Drop down
Post by: Kubig on September 14, 2013, 06:43:41 AM

Cav is right, I think that the option/business attribute has name "Email Address" or something like that

Title: Re: GAD From Adress Drop down
Post by: catanirex on September 30, 2013, 07:55:47 AM

You can also create a dummy pop-client with the no-reply address and set it to not enabled.
Just be sure you use an unique username even if its not gonna be used.

I have used that appproach several times.