Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: paraveen on September 25, 2013, 02:19:40 PM

Title: Error in InfoMart logs
Post by: paraveen on September 25, 2013, 02:19:40 PM

Hi I See in OUR INFOMART log files as

“party ignored, number of objects for ixn > 1500” message? 
“PARTYinfo ignoring source row with bad data during transformation: unexpected exception processing data for this Party (0002Ha8P6UHE2TU0-0000000000-00000000000049018965) : java.lang.NullPointerException” message.

What does it mean?

Title: Re: Error in InfoMart logs
Post by: Flávio on October 01, 2013, 11:03:01 AM

Hi, what is your GIM version?

after a quick look i found these:

Root Cause:
Java is running out of memory due to a  large number of MM interactions affected by bogus routing strategy (> 300 parties)
GIM prior to 7.6.014.09 is susceptible to out-of-memory caused by VQ, not just by G_PARTY data.

Solution:
Upgrade to latest version of GIM.

- set –Xmx1400m (or lower dependent on other application memory usage).
- set -XX:GCTimeRatio=4.
- set transformation-buffer-size=1.

cheers,