Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: steven33068 on October 07, 2013, 07:25:15 PM

Title: Interactive Insights deployment questions for a beginner
Post by: steven33068 on October 07, 2013, 07:25:15 PM

??? Attempting to install the interactive insights 8_101_05 on a fresh windows server 2008 R2 VM. I am selecting the full Monty which includes the BOE elements. Ive preloaded tomcat6 and jdk6. Keep getting an error "An unexpected error occurred during the installation of Genesys Interactive Insights. Please check the prerequisites and run the installation again. Should the problem persist, please contact Genesys Technical Support." Have not changed port 6400.. the deployment guide prerequisites are not very helpful at all. Please tell me what im missing. So grateful for this site.. Steve

Title: Re: Interactive Insights deployment questions for a beginner
Post by: Timur Karimov on October 08, 2013, 09:17:54 AM

show the name of you server

Title: Re: Interactive Insights deployment questions for a beginner
Post by: steven33068 on October 08, 2013, 02:22:16 PM

No  periods slashes or dashes. KQPGENGI201

Title: Re: Interactive Insights deployment questions for a beginner
Post by: Timur Karimov on October 10, 2013, 06:19:01 AM

[quote author=steven33068 link=topic=8030.msg35305#msg35305 date=1381242136]
No  periods slashes or dashes. KQPGENGI201
[/quote]
LOL =) But it is in fact the most common problem that I know. Well looks like you really need to contact the senior support

Title: Re: Interactive Insights deployment questions for a beginner
Post by: steven33068 on October 10, 2013, 12:48:34 PM

thanks again. The ticket is in with genesys. They are assisting. I will post the resolution.