Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on October 10, 2013, 10:44:03 AM

Title: CCPulse MTD Stats
Post by: PFCCWA on October 10, 2013, 10:44:03 AM

Hello,

Does ccpulse (v8) have the ability to display month to date stats in real time?
We use current day only where the stats reset at midnight however have been asked if it is possible to do this AND display current month statistics too (ie calls answered this month).
Using statserver 8.1.

thanks.

Title: Re: CCPulse MTD Stats
Post by: cavagnaro on October 10, 2013, 11:18:45 PM

::) That is Historical PFCCWA...I'm curious about your questions lol...sometimes you look more expert than others... :/
Historical has to do with ETL DataMart not StatServer directly...
So yes, you should be able, check CCPulse guide on how to enable historical reports on it.

Cheers

Title: Re: CCPulse MTD Stats
Post by: bandorka on October 11, 2013, 09:46:03 AM

Maybe it is possible, if you use the Sliding Timeprofile as default on your SS.

[TimeProfiles]
SlidingMonth,Sliding =2678400 :3600

You must specify the "Notification Frequency" carefully, because if  it is too small  it causes Stat Server performance degradation (maybe out of memory).
Set the statistics notification mode to "Changebased" in CCP

Hope this help.....
Bandorka

Title: Re: CCPulse MTD Stats
Post by: Kubig on October 11, 2013, 02:25:54 PM

I mean that all real-time stats have time to reset equal to 24 hours format.

Title: Re: CCPulse MTD Stats
Post by: cavagnaro on October 11, 2013, 04:09:15 PM

[quote author=Kubig link=topic=8036.msg35331#msg35331 date=1381501554]
I mean that all real-time stats have time to reset equal to 24 hours format.
[/quote]
uh?