Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yaredsha on October 16, 2013, 02:27:05 PM

Title: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: yaredsha on October 16, 2013, 02:27:05 PM

Hi guys,

is there a way to prevent Agents from opening more than one work item from their IWS Workbins?

Thanks,

Yared.

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: cavagnaro on October 16, 2013, 06:43:14 PM

Why?? If they open and don't save, then it returns to it...don't put chains on them, teach them how stuff works and make their life easier

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: yaredsha on October 17, 2013, 08:01:31 AM

[quote author=cavagnaro link=topic=8044.msg35372#msg35372 date=1381948994]
Why?? If they open and don't save, then it returns to it...don't put chains on them, teach them how stuff works and make their life easier
[/quote]

I agree with you 100% but the customer want it so.

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: Kubig on October 17, 2013, 09:29:29 AM

So, you have to explain your customer that this way is bad way and need without logical base. I agree with Cav

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: cavagnaro on October 17, 2013, 02:38:51 PM

And to finish what your customer wants...no, no possible

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: bublepaw on October 18, 2013, 07:56:20 AM

:) to be on positive side - You can always play with strategy to put only 1 item in workbin :> - not most effective as Kubig and cavagnaro mentioned

Title: Re: IWS Workbin - prevent Agents from opening more than one work item at a time
Post by: cavagnaro on October 18, 2013, 12:49:23 PM

Hey Buble, now you got me...with strategy we can limit if an agent takes an interaction and decides to move to Workbin manually? Like Drafts for example...he can have as many as he wants and open them...when does a strategy could catch them? Kinda you messed my brain lol