Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aofatv on October 17, 2013, 05:59:16 AM

Title: Get data from calling list
Post by: aofatv on October 17, 2013, 05:59:16 AM

In this picture , i want to get data from calling list to display in red frame area
Can somebody help me please ? :( :(

[url=http://www.mediafire.com/?24be032lxu6qosn]this pic[/url]

Thank you very much
aofatv

Title: Re: Get data from calling list
Post by: cavagnaro on October 17, 2013, 02:41:20 PM

Not sure if you are a spam bot or not...
Post in a non Thai (?) site the screen you want to show us like 4shared or something familiar

Title: Re: Get data from calling list
Post by: aofatv on October 18, 2013, 02:19:46 AM

[quote author=cavagnaro link=topic=8046.msg35384#msg35384 date=1382020880]
Not sure if you are a spam bot or not...
Post in a non Thai (?) site the screen you want to show us like 4shared or something familiar
[/quote]

I edit this post already.

Thank you
aofatv

Title: Re: Get data from calling list
Post by: cavagnaro on October 18, 2013, 03:30:56 AM

Well calling list fields can be send as UserData, and then you can capture it with IWS and display.
Search OCS Deployment guide for send_attribute.
IWS is your job to handle it

Title: Re: Get data from calling list
Post by: aofatv on October 18, 2013, 05:20:52 AM

[quote author=cavagnaro link=topic=8046.msg35392#msg35392 date=1382067056]
Well calling list fields can be send as UserData, and then you can capture it with IWS and display.
Search OCS Deployment guide for send_attribute.
IWS is your job to handle it
[/quote]

Thank you for this guide .

Can you display your example code in c# ,please .
:)

Thank you
aofatv

Title: Re: Get data from calling list
Post by: Kubig on October 18, 2013, 12:41:01 PM

Some KVPs are displayed in IWS (if you configure it) at now. So if it will be sufficient for you, you will not develop anything. In other case you have to show all or choosed KVP via SDK, but I am not sure that anybody will want to write whole code for you and I think that getting attached data is easy method and does not require deep knowledges.

Title: Re: Get data from calling list
Post by: cavagnaro on October 18, 2013, 12:47:27 PM

Lol, yeah...check the IWS guides, there is enough code. Also as Kubig said, using just CME and Business Attributes you can do the same...easier if no specific features needed like click one and open another software, etc.

Title: Re: Get data from calling list
Post by: aofatv on October 21, 2013, 09:03:51 AM

I read in this doc

http://docs.genesyslab.com/Documentation/IW/8.1.4/Developer/AbouttheExtensionSamples

but i don't understand what i do for getting detail

:(

Title: Re: Get data from calling list
Post by: bublepaw on October 21, 2013, 01:00:38 PM

As cavagnaro/kubig stated - for displaying data You don't need to code anything in .Net just follow manual about configuring business attributes. Forget about C# for moment