Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeff on January 01, 1970, 12:00:00 AM

Title: Looking for Call Center Reporting Defintiions
Post by: Jeff on January 01, 1970, 12:00:00 AM

Hi everybody:



I am looking for a sample report which would show me what supervisors want to see in their call center when running CMS on G3 like productivity, AHA, AHT, etc... Does any one have anything they can send me?
Thank you

Title: Looking for Call Center Reporting Defintiions
Post by: Superglide on January 01, 1970, 12:00:00 AM

Jeff,

Are you going to use Terranova (ASCII) or CentreVue (GUI) based reporting? We run both and I'll see if I can send over some reports. There are a heap of precanned ones with the product, so did you have any specifics in mind? or is this a new install in which case I'll see if I can get some of our custom reports.

Graeme

Title: Re: Looking for Call Center Reporting Defintiions
Post by: choprat on July 02, 2009, 06:33:48 AM

Incase you have any reports related with Aegents & Queue with some customized columns etc, then please send it over as it will be very helpful. thanks in advance for your help.

Tarun
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