Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: scott.johnson on October 29, 2013, 05:16:33 PM

Title: SNMP Tables not refreshing properly.
Post by: scott.johnson on October 29, 2013, 05:16:33 PM

We are currently monitoring the tsDtaTable via the Genesys SNMP master agent. This table tells us which CDNs have entered a state of 9. This typically means they are not being registered and either a CTI route point is down or no longer exists. If they no longer exist we remove the DN from Genesys administrator.

However, after removing the DN's they no longer exist within Genesys. They do however persist within the SNMP tsDtaTable. The only solution we've found was to reboot the T-Server(s).

In the end, I just want the SNMP table to update with the correct information.

Any thoughts?

Title: Re: SNMP Tables not refreshing properly.
Post by: cavagnaro on October 29, 2013, 05:30:10 PM

Check TServer logs, what does it say? Does it even acknowledge the deletion of that DN?

Title: Re: SNMP Tables not refreshing properly.
Post by: scott.johnson on October 29, 2013, 06:10:11 PM

Here is an output of every line that contains the DN in the T-Server logs.

Note: I have replaced the actual DN number with DNTHATWONTDELETE so as to not post phone numbers on the internet. :)

[hr]

tserver_na_pr.20131028_130228_765.log:93734:@13:12:02.0250 [TCONF] DN deleted (dbid 1112) (number DNTHATWONTDELETE) (switch-
dbid 102)
tserver_na_pr.20131028_130228_765.log:93735:@13:12:02.0250 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] CME delete ignored,
clients still connected
tserver_na_pr.20131028_130228_765.log:93736:tserv_dn_deleted(DNTHATWONTDELETE)
tserver_na_pr.20131028_130228_765.log:93740:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93744:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93750:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93753:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93756:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93760:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93766:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93769:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93772:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93776:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93782:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93785:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93788:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93792:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93798:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93801:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93804:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93808:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93814:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93817:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93868:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93872:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93878:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93881:@13:12:02.0400 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93980:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93984:@13:12:02.0870 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:93990:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:93993:@13:12:02.0870 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:93996:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94000:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94006:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94009:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94012:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94016:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94022:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94025:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94028:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94032:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94038:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94041:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94044:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94048:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94054:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94057:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94060:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94064:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94070:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94073:@13:12:02.1030 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94142:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94146:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94152:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94155:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94158:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94162:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94168:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94171:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94174:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94178:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94184:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94187:@13:12:02.1650 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94208:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94212:@13:12:02.2590 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] reqUnregisterAddress
tserver_na_pr.20131028_130228_765.log:94218:    AttributeThisDN    'DNTHATWONTDELETE'
tserver_na_pr.20131028_130228_765.log:94221:@13:12:02.2590 [tsgctm] Address [DNTHATWONTDELETE,tRP,sUNK] (clientDisconnected)
tserver_na_pr.20131028_130228_765.log:94222:@13:12:02.2590 [tout] CcmAddress DNTHATWONTDELETE destroyed.
tserver_na_pr.20131028_130228_765.log:94223:@13:12:02.2590 [gctm] Address [DNTHATWONTDELETE,tRP,sUNK] deleting.

Title: Re: SNMP Tables not refreshing properly.
Post by: cavagnaro on October 29, 2013, 06:15:22 PM

Well...I see it is deleted so then SCS should be aware too...increase log level and follow the messages call flow across applications