Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: satish_p on October 30, 2013, 11:56:39 PM

Title: New CME objects do not get into Interactive Insights
Post by: satish_p on October 30, 2013, 11:56:39 PM

Added new DN Group in CME but do not see this new object in GI2 reports. Waited long enough that it completed a full aggregation cycle, still the same problem.

Appreciate if anyone has any idea/hints?

Thanks,
Satish

Title: Re: New CME objects do not get into Interactive Insights
Post by: smile on October 31, 2013, 06:32:52 AM

to make new object visible in reporting, it is necessary to pass at least one call through it.

Title: Re: New CME objects do not get into Interactive Insights
Post by: satish_p on October 31, 2013, 09:41:06 PM

Thank you. That worked.