Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 04, 2013, 03:09:07 PM

Title: Business Object templates?
Post by: PFCCWA on November 04, 2013, 03:09:07 PM

Hello,

Dooes anyone know if genesys provide business object templates for CCA reporting?
Like how hyperion contained canned report templates?

thanks,

Title: Re: Business Object templates?
Post by: cavagnaro on November 04, 2013, 03:12:46 PM

Business Objects? There are templates for OCS, Email, chat, Open Media, voice...all that CCA can report on

Title: Re: Business Object templates?
Post by: PFCCWA on November 04, 2013, 03:17:07 PM

thanks - Inbound as well?

Im assuming these are available for download through the support site?

Title: Re: Business Object templates?
Post by: cavagnaro on November 04, 2013, 03:23:01 PM

PFCCWA did you travel on time or something like that? lol seems you forgot many stuff hehe  ;D
Voice is inbound.
Yes, downloadable at Support Site as Report Templates on Reporting category

Title: Re: Business Object templates?
Post by: PFCCWA on November 04, 2013, 03:30:00 PM

sometimes Genesys makes me feel like im losing my mind...

we have been building our own templates until now.. but thanks again

Title: Re: Business Object templates?
Post by: cavagnaro on November 04, 2013, 03:35:39 PM

At the end is the best to build your own templates. I use the provided only as a sample on what can be done but will never meet customer and business requirements. At the end we finish building, as you, custom templates.