Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 06, 2013, 06:15:02 PM

Title: Outbound Schedules
Post by: cavagnaro on November 06, 2013, 06:15:02 PM

Hi guys,
I'm trying to implement the Outbound Schedules from GA. I create them but seems OCS doesn't take them into account. There is a specific line in the documentation that makes do the "I'm not sure" question...but as it is not very documented feature yet so...do we need to restart OCS for it to load the Schedules?? On GA I see them Running/Expired/Waiting but nothing or no event seens at the OCS logs...
Any idea?

BTW...can't restart OCS because is working 24h... :-/ that is why I can't test it hehe. No lab available neither :(

Thanks!

Title: Re: Outbound Schedules
Post by: Fra on November 07, 2013, 09:20:23 AM

Cav,

is this the procedure you have followed? http://docs.genesyslab.com/Documentation/OU/latest/Dep/OutboundScheduleObject
It doesn't mention an OCS restart.
The bizarre thing is your seeing the campaign status change in GA with no reference in OCS logs - you sure you are looking at the correct OCS? :D  :-X

Fra

Title: Re: Outbound Schedules
Post by: cavagnaro on November 07, 2013, 03:16:40 PM

Lol. yeah, it is my only OCS here...it is weird...I'll have to dig and do more tests...trying to understand who makes the schedule, OCS or CfgServer?