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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sundaraas on November 07, 2013, 01:11:46 PM

Title: How to Rechurn Preview Cahin Records
Post by: sundaraas on November 07, 2013, 01:11:46 PM

Hi Team,

We have the records in OCS with chain records. [Example, One Customer have 3 numbers Mobile (chain_n =0), Home (chain_n =1), and Work(chain_n =2)]. In the Calling list field, we have User defined field as "DispositionCode" and it has been updated from the AgentDesktop.

Here, we are facing the problem. The issue is,

1. The Agent has been received one of the Chain Records [i.e. chain_n=0].
2. He disposed the call as "No Answer".
3. The OCS has been updated the record in the calling list as,

Record Type Chain_n Record_Status             Call_Result           DispositionCode
    Mobile     0           Updated       Answer       NoAnswer
    Home     1           Updated       Answer
    Work     2           Updated       Answer

4. We want to rechurn the No Answer disposition data on next day.
5. If we put the query as "DispositionCode IN ('NoAnswer'), then we are getting the value of Chain_n =0 only.

We need to get the all the chain records of the particular customer. If you have any alternative suggestion for the same, please provide me.

Title: Re: How to Rechurn Preview Cahin Records
Post by: sundaraas on November 08, 2013, 10:35:17 AM

Hi,

Let me know, any idea for this.