Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on November 09, 2013, 04:18:12 PM

Title: TTS Port Monitoring in Real Time
Post by: cavagnaro on November 09, 2013, 04:18:12 PM

Hi guys,
As the tittle says...any idea on how to monitor the TTS ports on RealTime?
I need to find where the bottle neck is and must do it by monitoring real time calls and need to check the ports usage too...any idea? GVP 8.1

Thanks!

Title: Re: TTS Port Monitoring in Real Time
Post by: bandorka on November 12, 2013, 02:47:20 PM

From tcket: Knova Id: 18406 (Is there any way to monitor ASR/TTS usage when using MRCPv2):

At this time Genesys has no any roadmap for MRCP Proxy V2 in near future. It is still under investigating so there is no date for this feature and there isn't even date to date

General recommendation for this case is to use native reports of vendor of ASR/TTS (it is depending on kind of vendor).

:-(

Title: Re: TTS Port Monitoring in Real Time
Post by: cavagnaro on November 12, 2013, 03:00:56 PM

Nice...hehe
Any clue what tools does Nuance provides? I have not found any tool available

Title: Re: TTS Port Monitoring in Real Time
Post by: Fra on November 12, 2013, 04:26:43 PM

Something for MRCP v2 *may* come up end of next year.
In the meantime, you may be interested in this:
http://www.nuance.com/for-business/by-solution/customer-service-solutions/solutions-services/enterprise-services/professional-services/application-reporting/index.htm


Fra

Title: Re: TTS Port Monitoring in Real Time
Post by: cavagnaro on November 12, 2013, 07:45:30 PM

As a Professional Service it won't work :-/
This deployment is very small and I was hoping to be able to do it by myself...sucks

Title: Re: TTS Port Monitoring in Real Time
Post by: genesysguru on November 13, 2013, 05:32:52 PM

I suppose you could pull the Nuance log files and try to parse them in pseudo real-time. I did something similar with Nuance ASR log files as couple of years ago:

http://genesysguru.com/blog/blog/2011/08/28/nuance-log-analyser/

Title: Re: TTS Port Monitoring in Real Time
Post by: cavagnaro on November 14, 2013, 12:38:44 AM

Hey Craig,
Thanks, will give it a check. Hope it can work for what I need.

Title: Re: TTS Port Monitoring in Real Time
Post by: bublepaw on November 15, 2013, 12:45:46 AM

You can always try"nasty" solution: attach specific kv-pair with value1 before TTS block and attach same kv-pair with different value value2 after TTS block and run CCPulse report on trunk group or on rp (in URS centric mode) to show You all calls with kvpair with value1. It is not best but would give You good estimate.

Title: Re: TTS Port Monitoring in Real Time
Post by: cavagnaro on November 15, 2013, 12:53:21 AM

\o/
if you were in front of me I'd hug you!
Thanks!