Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on November 13, 2013, 02:57:36 PM

Title: Render SMS text from SRL
Post by: smile on November 13, 2013, 02:57:36 PM

Hi All

It's required to render text for outbound new auto-generated SMS message using standard responses. I've tried to use <createmessage> on scxml, but faced with limitation - for mediatype TMediaNativeSMS (which is native sms for smpp, not email-style sms) msgsrc field can contains only text string of message. I can use URS or ORS for this task.
Any suggestions how to do this?

Title: Re: Render SMS text from SRL
Post by: kubikle on November 13, 2013, 07:54:00 PM

Wouldn't using of separate "Render Message Content" object router's strategy  to produce rendered message help?
Resulted rendered message I believe later can be used in Create SMS Out object.

Title: Re: Render SMS text from SRL
Post by: smile on November 14, 2013, 02:26:30 PM

thank you! that's worked.