Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: n3xth0p on November 14, 2013, 02:58:00 PM

Title: Manage agent's status (GDS)
Post by: n3xth0p on November 14, 2013, 02:58:00 PM

Hello, everyone.
  I heard that supervisor (if he is using Genesys Supervisor Desktop) can manual change agent's
status. But I can't find describe of the feature in documentation. So is it true?  Where can it be described?

Title: Re: Manage agent's status (GDS)
Post by: Kubig on November 14, 2013, 03:06:51 PM

Where did you hear it? I never heard about this funcionality and I think that it does not exist.

Title: Re: Manage agent's status (GDS)
Post by: n3xth0p on November 15, 2013, 01:00:17 PM

Kubig, thanks for answer
Okay, I found some information about the question.
The Supervisor can logout agents from SIP media remotely (Deployment guide, Advanced Supervisory Tasks).
There are no other functions, maybe it can be developed with PSDK.