Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 22, 2013, 10:54:53 AM

Title: GAD 7.6 / Outlook Integration?
Post by: PFCCWA on November 22, 2013, 10:54:53 AM

Hello,

Is anyone using GAD (v7.6) and able to integrate with their corporate outlook address book, without customisation?
We want our agents to have the ability to search (using GAD email To: button) into our corporate email address book and use it.
Currently they can only search within the contact server address book.

thanks.

Title: Re: GAD 7.6 / Outlook Integration?
Post by: Kubig on November 22, 2013, 11:51:55 AM

I always achieved it via synchronization based on UCS or UCS database - some jobs read requested information from source (LDAP,AD,..) and create it on UCS database. There are two ways - 1) via PSDK (pure way), 2) via database, just insert new records

Title: Re: GAD 7.6 / Outlook Integration?
Post by: PFCCWA on December 05, 2013, 09:06:52 AM

On option 2, insert new records in db..
Our DB team have asked if they only need to import into the contact table (in ucs db).
If I manually create a contact in GAD, the Contact and ContactAttribute tables are updated (both have new records).
In addition new IDs are generated - db team are also asking how this is generated for them to do this (ie number of characters varchar etc).

thanks.

Title: Re: GAD 7.6 / Outlook Integration?
Post by: bublepaw on December 05, 2013, 10:36:53 AM

I wouldn't go database way because in near future database schema and database may change and PSDK API is transparent to those changes