Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 22, 2013, 03:11:14 PM

Title: GAD Invalid Telephony error / SIP
Post by: PFCCWA on November 22, 2013, 03:11:14 PM

Hello,

We have individual agents who complain about receiving telephony errors on GAD.
Upon some investigation I think this is linked the end point (bria) losing connection to GAD through a timeout.
The default registrar timeout (currently 1800), in SIP.
In SIP logs we can see a "SIPDM: failed to get registration info for ****" message followed by eventerror.
In CME the extension is not populating the contact field, which usually populates with the agents pc ip, port and what appears to be udp code.

At the moment I am assuming the end point is losing connection thus not providing SIP with 200 ok message within the default timeout.
When the agent next tries to make a call, or accept inbound they receive the error.
But what could be the cause?

thanks,

Title: Re: GAD Invalid Telephony error / SIP
Post by: genesysguru on November 24, 2013, 11:51:05 AM

Hi,

Almost certainly a network related issue then. Try configuring the SIP registration timeout in Bria to a lower value - say 300s.