Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 25, 2013, 11:50:30 AM

Title: GAD 7.6.4 Contact Customization
Post by: PFCCWA on November 25, 2013, 11:50:30 AM

Hello,

We have added a contact attribute within the cfgserver but want to include it in the GAD contact page, both when creating a new contact and searching.

Does this need GAD customization?

The current fields available are title, first name, last name, email addresses and phone numbers.
The find tab also has these fields as searchable.
I have a new attribute called 'Office' that I would like adding to both.

thanks.

Title: Re: GAD 7.6.4 Contact Customization
Post by: Kubig on November 25, 2013, 11:52:00 AM

Did you add the options (is-sortable, is-searchable) to the annex of the new value in BA?

Title: Re: GAD 7.6.4 Contact Customization
Post by: PFCCWA on November 25, 2013, 12:25:43 PM

thanks, that's resolved it.
Admittedly I did also forget to read up on the simple process of how to do it.

https://c.na12.visual.force.com/apex/pkb_Home?id=kA4U00000008bAL&q=is-sortable&l=en_US&fs=Search&pn=1