Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 27, 2013, 08:44:02 AM

Title: eServices email licensing
Post by: PFCCWA on November 27, 2013, 08:44:02 AM

Hello,

I have a quick question regarding eservices licensing.
For email we would require the ics_email_webform_channel license.
However is this only needed for email routing?
Would we still need it if the agents using GAD emailed out manually (using info from ucs contacts)?

thanks.

Title: Re: eServices email licensing
Post by: Kubig on November 27, 2013, 01:46:15 PM

ics_xx_webform_channel is just license for agent desktop channel, not business license which allows using of eServices. So, you need standard routing and E-mail bsns license for allow routing email interactions, but without ics_email license you cannot use email channel in AD.