Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lancer123 on December 04, 2013, 06:50:09 PM

Title: How to Prioritize Voice over Email over Multimedia
Post by: lancer123 on December 04, 2013, 06:50:09 PM

Hello,

Can somebody please share with me how to define which interaction will be handled first when an e-mail and a voice call are parked in a common virtual queue targeting the same group of skills.  We would like to have the voice calls always handled first. E-mail will be last.

Thank you very much in advance,
Lance

Title: Re: How to Prioritize Voice over Email over Multimedia
Post by: terry on December 04, 2013, 08:10:19 PM

http://www.sggu.com/smf/index.php/topic,8071.0.html

Title: Re: How to Prioritize Voice over Email over Multimedia
Post by: cavagnaro on December 05, 2013, 09:58:20 AM

Come on... search! We burned a nice time and ideas there...