Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on December 09, 2013, 03:56:18 AM

Title: Mapping between CCON 7.6 and ICON/INFOMART 8.1
Post by: victor on December 09, 2013, 03:56:18 AM

Hi,

it has been a while since I have posted a questiom, so bear with me:

- we have a lot of reports built in Crystal Reports on CCON 7.x DB
- we are upgrading to G8.1 and this means Infomart/ICON and no more CCON.
- we need to recreate all the reports that we had in CCON to Infomart/ICON, but having a major problem with ICON
- is there a straight-forward explanation as to what fields that were in CCON are now in Informart/ICON?

If not, does anyone know how to relate CCON fields with ICON fields?

Thanks!
Vic

Title: Re: Mapping between CCON 7.6 and ICON/INFOMART 8.1
Post by: cavagnaro on December 09, 2013, 10:57:10 AM

http://docs.genesyslab.com/Documentation/GIM/8.1.0/DBCompatibility/DatabaseCompatibilityReference

Infomart gets feeded by CCON. So there is not match up.

Title: Re: Mapping between CCON 7.6 and ICON/INFOMART 8.1
Post by: bublepaw on December 09, 2013, 11:03:12 AM

In general CCON and ICON are two different products with not continuity between them so there is no official guide with mapping between fields in those two products. In general report should be done on Infomart database not ICON specially in multisite complex environment with HA.

Title: Re: Mapping between CCON 7.6 and ICON/INFOMART 8.1
Post by: victor on December 20, 2013, 01:36:34 AM

[quote author=cavagnaro link=topic=8118.msg35744#msg35744 date=1386586630]
http://docs.genesyslab.com/Documentation/GIM/8.1.0/DBCompatibility/DatabaseCompatibilityReference

Infomart gets feeded by CCON. So there is not match up.
[/quote]

I went to that page, but I do not fully understand what I am looking for. Most ofURL links are outdated.