Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on December 09, 2013, 07:50:42 AM

Title: Templates for Infomart
Post by: victor on December 09, 2013, 07:50:42 AM

Hi,

I have trouble believing that there are no templates for Infomart in G8.1 like there are for CCA.

Does anyone know what templates are available? If not, does anyone know who has something similar to CCA Brio.

Best regards,
Vic

Title: Re: Templates for Infomart
Post by: bublepaw on December 09, 2013, 08:39:55 AM

Hi Victor,

There are no such things as templates for Informart. There is a separate product called "Interactive Insight" which contains prebuilt reports based on Infomart database.

Title: Re: Templates for Infomart
Post by: victor on December 09, 2013, 08:46:28 AM

I suspected as much...

I wonder if anyone has tried to redevelop CCA templates for Infomart 8.1....