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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 09, 2013, 09:30:58 AM

Title: GAD not connecting to backup configuration server
Post by: PFCCWA on December 09, 2013, 09:30:58 AM

Hello,

I am wondering why GAD (764) did not connect to the backup configuration server (when primary failed).
The application is connected to confserv, sipserver, messageserver and statserver.
There is no connection protocol, remote or local timeouts defined - is this why?

In our scenario, the primary configuration server host failed, confserv failed over to its backup.
When users tried to login using GAD, they received message '..configuration server is down..'.
At this point confserv_backup is running in primary mode (confserv is backup as host has restarted).

In GAD deployment guide there is a text indicating how configuration server backup could be used:
[i]Configuring Genesys Desktop Using the Configuration File
The Genesys Desktop configuration file is a well-commented XML file that is
located at: <installation directory>/webapps/gdesktop/WEB-INF/web.xml.
The installation script automatically fills in some of the values for the
elements, using data that you entered when you installed Genesys Desktop.
Note: Genesys Desktop uses the backup Configuration Server only when
starting up, not while it is running.[/i]

Do I need to define backup config server in web.xml?
I am assuming in this situation agents should have been able to use GAD if the setup was correct, or better?

thanks.

Title: Re: GAD not connecting to backup configuration server
Post by: cavagnaro on December 09, 2013, 10:49:32 AM

Logs...

Title: Re: GAD not connecting to backup configuration server
Post by: PFCCWA on December 09, 2013, 11:04:55 AM

GAD logs have following:

[i]09 12 06:57:32:488 [          Selector#0] WARN  .mux.SelectorManager  IO failure for connection 'tcp://hosgen01:2020[Opening]/4
java.net.ConnectException: Connection timed out: no further information.

09 12 06:57:32:488 [nesyslab.PCT.invoker] DEBUG    Ail.Cfgsdk.Driver  Channel closed com.genesyslab.platform.commons.protocol.ChannelClosedEvent[source=com.genesyslab.platform.configuration.protocol.ConfServerProtocol@46a55e@{gad02 - tcp://hosgen01:2020}]; cause: java.net.ConnectException: Connection timed out: no further information; prev.state: Opening
09 12 06:57:32:504 [              Outer] DEBUG          Ail.Lagaffe  @@ Lagaffe.Deployer.Outer.CfgsdkDriver -> Lagaffe.Deployer.Inner.CfgsdkComponent.ConnectionStateMachine-28338721 : CfgsdkEventError
        Description              com.genesyslab.platform.commons.protocol.ProtocolException: Error opening connection

09 12 06:58:32:520 [              Inner] DEBUG        Ail.QPE.Outer  Schedule CfgsdkRequestConnect (18638309) into Outer
09 12 06:58:32:520 [              Inner] DEBUG        Ail.QPE.Inner  Finished TimerEventTimeout (8560324) (Processing time: 0 ms)
09 12 06:58:32:520 [              Inner] DEBUG        Ail.QPE.Inner  Starting FrameworkEventServiceStatus (25515813) (Time in queue: 0 ms)
09 12 06:58:32:520 [              Inner] DEBUG      Ail.AilFactory  Notifying Config confserv is Off
09 12 06:58:32:520 [              Inner] DEBUG Ail.ListenerExecutor  AilServices: Notifies event Config confserv is Off for one listener.
09 12 06:58:32:520 [              Inner] DEBUG    Ail.QPE.Publisher  Schedule (23450969) into Publisher
09 12 06:58:32:520 [              Inner] DEBUG      Ail.AilFactory  Notifying Config confserv is Off
09 12 06:58:32:520 [              Inner] DEBUG Ail.ListenerExecutor  AilServices: Notifies event Config confserv is Off for one listener.
09 12 06:58:32:520 [              Inner] DEBUG    Ail.QPE.Publisher  Schedule (10090762) into Publisher
09 12 06:58:32:520 [              Inner] DEBUG      Ail.AilFactory  Notifying Config confserv is Off
09 12 06:58:32:520 [              Inner] DEBUG Ail.ListenerExecutor  AilServices: Notifies event Config confserv is Off for one listener.
09 12 06:58:32:520 [          Publisher] DEBUG    Ail.QPE.Publisher  Starting (23450969) (Time in queue: 0 ms)
09 12 06:58:32:520 [              Inner] DEBUG    Ail.QPE.Publisher  Schedule (11344250) into Publisher
09 12 06:58:32:520 [              Outer] DEBUG        Ail.QPE.Outer  Starting CfgsdkRequestConnect (18638309) (Time in queue: 0 ms)
09 12 06:58:32:520 [          Publisher] DEBUG    Ail.QPE.Publisher  Finished (23450969) (Processing time: 0 ms)
09 12 06:58:32:536 [              Inner] DEBUG      Ail.AilFactory  Notifying Config confserv is Off
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Starting (10090762) (Time in queue: 16 ms)
09 12 06:58:32:536 [              Inner] DEBUG Ail.ListenerExecutor  AilServices: Notifies event Config confserv is Off for one listener.
09 12 06:58:32:536 [              Inner] DEBUG    Ail.QPE.Publisher  Schedule (3729592) into Publisher
09 12 06:58:32:536 [              Inner] DEBUG      Ail.AilFactory  Notifying Config confserv is Off
09 12 06:58:32:536 [              Inner] DEBUG Ail.ListenerExecutor  AilServices: Notifies event Config confserv is Off for one listener.
09 12 06:58:32:536 [              Inner] DEBUG    Ail.QPE.Publisher  Schedule (3582725) into Publisher
09 12 06:58:32:536 [              Inner] DEBUG        Ail.QPE.Inner  Finished FrameworkEventServiceStatus (25515813) (Processing time: 16 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Finished (10090762) (Processing time: 0 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Starting (11344250) (Time in queue: 16 ms)
09 12 06:58:32:536 [          Publisher] WARN      GD.ServiceStatus  *************  SERVICE Type:Config Name:confserv Status Off *************
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Finished (11344250) (Processing time: 0 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Starting (3729592) (Time in queue: 0 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Finished (3729592) (Processing time: 0 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Starting (3582725) (Time in queue: 0 ms)
09 12 06:58:32:536 [          Publisher] DEBUG    Ail.QPE.Publisher  Finished (3582725) (Processing time: 0 ms)
09 12 06:58:40:942 [    QPExecutorTimer] WARN        Ail.QPE.Outer  Queue [Outer] is stuck while executing task CfgsdkRequestConnect (18638309)
09 12 06:58:42:895 [            Timer-5] DEBUG SD.Resource Reminder  ResourceReminder-------------***************
09 12 06:58:45:942 [    QPExecutorTimer] WARN        Ail.QPE.Outer  Queue [Outer] is stuck while executing task CfgsdkRequestConnect (18638309)
09 12 06:58:50:942 [    QPExecutorTimer] WARN        Ail.QPE.Outer  Queue [Outer] is stuck while executing task CfgsdkRequestConnect (18638309)
09 12 06:58:53:474 [          Selector#0] WARN  .mux.SelectorManager  IO failure for connection 'tcp://hosgen01:2020[Opening]/5[/i]

Doesn't make any attempt to connect with backup configuration server (confserv_backup - hosgen02).

thanks.

Title: Re: GAD not connecting to backup configuration server
Post by: PFCCWA on December 09, 2013, 11:19:55 AM

think I have found the solution..

[i]Problem Description After Config Server switchover Genesys Desktop is unable to connect to backup Config Server which has changed its mode to primary.


Environment 


Impact on Environment 


Troubleshooting Techniques 


Root Cause Misconfiguration in genesys Desktop Tomcat's web.xml file -

configServerHostBackup
configServerPortBackup
parameter values are not configured


Solution Set correct values of
configServerHostBackup
configServerPortBackup
in genesys Desktop's web.xml located in /webapps/gdesktop/web-inf forlder.[/i]

Title: Re: GAD not connecting to backup configuration server
Post by: smile on December 09, 2013, 02:44:03 PM

yes, you need manually define your config servers in xml file.