Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on December 13, 2013, 02:18:57 AM

Title: IWS consuming 100% CPU
Post by: JJR on December 13, 2013, 02:18:57 AM

HI

Have any one comeacross with IWS utilizing 100% CPU?  Any idea what could cause IWS to occupy 100% CPU. This issue is happening on Virtual Machine. Any information would be appreciated.

Thanks - JJR

Title: Re: IWS consuming 100% CPU
Post by: Flávio on December 13, 2013, 01:58:12 PM

IWS version?
What components are installed with it?

Title: Re: IWS consuming 100% CPU
Post by: genesysguru on December 13, 2013, 03:32:29 PM

How very topical - we have just hit a problem with IWS 8.1.4 running under Citrix with XenApp servers running on VMware (ESX) e.g. high CPU utilisation especially during agent login.

Would be interested in hearing from anybody running IWS in a virtualised environment e.g. how many concurrent users based on number of vCPUs and available RAM.