Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 13, 2013, 09:30:17 AM

Title: Contact Creation
Post by: PFCCWA on December 13, 2013, 09:30:17 AM

Hello,

I have followed this procedure from eServices users guide to stop contact creation (in GAD 764) however is not working.

[i]Procedure:
Turning contact creation on and off
Summary
You can customize the default behaviour for each media type.
Start of procedure
1. In Configuration Manager, go to Business Attributes > Media Type >
Attribute Values and double click the media type that you want to adjust.
2. On the Annex tab of the resulting Properties window (to set
Configuration Manager to show the Annex tab, see Configuration Manager
Help), create a settings section if it does not already exist.
3. In the settings section, create an option called create-contact. Set its
value to FALSE to block contact creation for this media type. (The default
value is TRUE).
End of procedure[/i]

This setting was applied to Media Type=voice.
On next inbound call, a contact is automatically created at GAD screen pop (and automatically saved).
in ucs logs,  Create Contact flag set to 'true', for voice call.
Restarting ucs after change made no difference.

Is this the correct way to stop contact creation?
thanks.

Title: Re: Contact Creation
Post by: GMG on December 13, 2013, 02:22:47 PM

Ok after that you need to tell, to the application that this call belongs to this media type.

Title: Re: Contact Creation
Post by: PFCCWA on December 17, 2013, 10:37:25 AM

Apologies I don't understand the response.

Tell which application?
Urs logs are showing media type = voice however nothing else is acknowledging the create-contact=FALSE setting.

thanks.