Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysbasha on December 16, 2013, 11:53:15 AM

Title: Stream Manager Call Support
Post by: genesysbasha on December 16, 2013, 11:53:15 AM

Hi Friends,

I just want know Stream maneger (SM Version 7.6.007.05) how many calls support attend time?
As well as MCP (Media control platform)

Regards
Genesys

Title: Re: Stream Manager Call Support
Post by: Kubig on December 16, 2013, 12:28:02 PM

It depends on many aspects like a HW, call per minute, what actions will be doing mostly on GVP or provided by, etc. Genesys have calculating sheets for these purposes

Title: Re: Stream Manager Call Support
Post by: genesysbasha on December 16, 2013, 01:06:10 PM

Thanks for reply.

But can you tell me approxmet? also find below HW details

Intel® Xeon ® CPU, 2.00 GHz, 8GB RAM Win 2008 Server R2 Standard 64 bit with SP1

Thanks
genesys

Title: Re: Stream Manager Call Support
Post by: cavagnaro on December 16, 2013, 02:59:05 PM

Codec used? If G711 much more calls than with G729 as multiplexing will be done...
What SM will do? Play prompts? Collect digits? Record voice?
As said there is no easy way.
I'd say 100 calls easily but can go up to 1000...

Title: Re: Stream Manager Call Support
Post by: Timur Karimov on December 16, 2013, 08:38:51 PM

The main problem with SM - it's have very old programm architecture. On modern servers you simple have more CPU and RAM than SM can use. And even one SM already have reach their RUE maximum, You still have the posibility to runn another one SM on the same hardware.
To calculate current and maximum workload you can use two standard table in SM deployment guide:
1) Table 1: Number of Participants Per Codec - it's descrive the theoretical maximum of participants for one SM for every codec
2) Table 17: Resource Usage Estimate (RUE) Units for Call Legs -  use that to calculate and predict the possible load to one SM by participants in standard scenario
HIH
WBR Tim

Title: Re: Stream Manager Call Support
Post by: genesysguru on December 17, 2013, 06:06:41 PM

I would not every consider Stream Manager anymore and use Genesys Media Server (GMS). I would guess that you would be able to support 500 concurrent sessions as a guess.