Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adam G. on December 16, 2013, 09:01:52 PM
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Hi All,
Our current softphone attaches Not Ready reason codes as KV pairs ie ReasonCode=ACW, ReasonCode=Break etc. Is there a way for Infomart to report on the agent status with these reason codes? Will setting the ICON option AgentUserFields=char,CUST_DATA_1,ReasonCode do the job?
TIA
W.yn