Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 17, 2013, 09:52:19 AM

Title: Change TAB order in GAD
Post by: PFCCWA on December 17, 2013, 09:52:19 AM

Hello,

Following a recent change our GAD users are now seeing Notepad as the active tab on screen pop.
The attached data tab is what we want to be the active one.

I know (through customization) how to hide the Notepad however how can I simply change the order to attached data is active and notepad is still available?

My custom file is currently:

[i]<gcn-resources>
    <desktop>
<interaction-information>
        <javascript-onload>
            <![CDATA[                     
hideTabByName(TAB_INTERACTION_INFORMATION_NOTEPAD); 
                ]]>
        </javascript-onload>
</interaction-information> 
  </desktop>
</gcn-resources>[/i]

thanks.