Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on December 17, 2013, 03:20:06 PM
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Hi All
Found a feature or bug with RAA and can't find solution for it.
For example i have the following records in interaction_resource_fact table:
1) Service_Type=default
2) Service_Type=Sale
3) Service_Type=Sale
where:
1,2,3 - IRF_ID, all of them is a segments of single Interaction ID ordered by timestamps.
When this records aggregated into AG2_ID_* hierarchy, RAA get Service_Type value from the first segment.
Does anybody know is it possible to change RAA behaviour and force it to make aggregation based on the last userdata value?